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FAQ

About parcel delivery
Q: How to use YDH express to deliver parcels?
A: The quickest way is to call our free service hot line: 800-988-1378 or 400-888-1378 (for mobile phone). Our professional customer service is available.

Q: Does your express waybill charge any fee?
A: No! All customers will get YDH express waybill for free.

Q: Which documents are necessary for products delivery?
A: All YDH express products should have waybill. Commercial invoice is necessary when the goods are transported to overseas.

Q: How can I get the international express waybill
A: Just call our service hot line: 800-988-1378 or 400-888-1378 (for mobile phone). The international express waybill will be delivered to you.

Q: If I have a batch of goods to be shipped to overseas, I have to attach one commercial invoice. How can I prepare it?
A: Detailed guidance about the preparation of commercial invoice is available on the page of service support.

About tracking the transportation
Q: How to track my YDH expressed goods?
A: Log on to www.ydhexpress.com. You can track your product transportation any time. Or just call 800-988-1378, our professional customer service can offer all-round express tracking query.

About payment
Q: What kind of methods can I select to finish my payment?
A: We have many flexible payment methods available: pay by consignor, pay by consignee, pay by a third party, and so on. For details, please call our sales department or 800 customer service center.

About packing
Q: How can find the packing suggestions?
A: Find packing guidance on the page of service support, and see detailed packing suggestions. If there are particularly important or sensitive products in your cargo, please contact us. Special treatment will be offered according to the cargo conditions.

Q: Do the packing materials you provide charge any fee?
A: No! YDH provides packing materials for free, including file shells, anti-water bags (two specifications), cartons (five specifications), etc. Click here to check details of YDH’s materials.

Contact us
If you have any questions about international transport, please contact us or consult online customer service.
 

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For the list of YDH's current vacancies, please click here.
If current vacancies are suitable for you, but you still want to be a member of YDH, we are still glad to receive your letter.

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